How it works

Order Returns

Please find below the step-by-step instructions on how to create a return label for DHL if you wish to return your BOGNER order.

Step 1/4
Go to DHL
  • …by clicking on the link below and fill out the form.
  • All fields marked with * are mandatory
  • Use your order number in the field marked ‘Customer’s Reference’ which you can find in your Order Invoice.
Step 2/4
Complete the form
  • Mention all the items you are sending back in the field marked ‘Description’.
  • Please make sure the Customs Declaration Currency (CN23) is filled out in GBP.
  • Before clicking ‘Next’, ensure you provide a valid email address. Your return label will be sent to your email address.
Step 3/4
Refer to Commercial Invoice
  • …which is included in your parcel.
  • Complete the field ‘Weight’ as well as the field ‘Goods Value’ of the item(s) according to the list.
  • If you are returning more than one item, please mention all as shown in the example.
Step 4/4
Prepare your parcel
  • Print the customs declaration (CN23) that you filled out online.
  • Attach it along with the original commercial invoice in an adhesive transparent envelope outside of your parcel.
  • Please note: The return label is only valid for your current BOGNER return. 
  • Take your parcel to the post office.
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