How it works

Order Returns

Please find below the step-by-step instructions on how to create a return label for DHL if you wish to return your BOGNER order.

To DHL Return Portal

Step 1/4

Go to DHL

…by clicking on the link below and fill out the form.
All fields marked with * are mandatory
Use your order number in the field marked ‘Customer’s Reference’ which you can find in your Order Invoice.

To DHL Return Portal

Step 2/4

Complete the form

Mention all the items you are sending back in the field marked ‘Description’.
Please make sure the Customs Declaration Currency (CN23) is filled out in GBP.
Before clicking ‘Next’, ensure you provide a valid email address. Your return label will be sent to your email address.

Step 3/4

Refer to Commercial Invoice

…which is included in your parcel.
Complete the field ‘Weight’ as well as the field ‘Goods Value’ of the item(s) according to the list.
If you are returning more than one item, please mention all as shown in the example.

Step 4/4

Prepare your parcel

Print the customs declaration (CN23) that you filled out online.
Attach it along with the original commercial invoice in an adhesive transparent envelope outside of your parcel.
Please note: The return label is only valid for your current BOGNER return.
Take your parcel to the post office.