Help and contact

FAQs

• How long will it take for my parcel to arrive?

  From the BOGNER website to your front door delivery takes 5–7 working days via standard shipping.
  
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• What do I have to bear in mind when returning goods?

  Returns work like this:

  • With registration: Log in via my account. You can access your returns via Orders. 
  • Without registration: Enter your e-mail address and order number in check order status. This will forward you to your latest order.

  
  

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• How can I change or cancel my order?

  We will be happy to help you if you want to correct something in your online order, such as changing your delivery address afterwards. To do so, please immediately contact our customer service via contact form or by telephone:
  
  800-801-0372 
  Mon – Fri from 8:00am – 6:00pm
  

  
  

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• How do I find the right size for me?

  Even the best information on fit cannot replace a try-on at home - and we don’t want it to. Instead, we are here to provide you with the best possible online advice and invite you to try it out for yourself: with the size chart and our size advisor, we want to work with you to make sure everything fits before you even try it on.

  
  

  It works like this:
  Before deciding on a size, click on Size table or Size advice on the page of your desired item and use the measurements given in the table, or create your own size profile in the size advisor. In this way, you will not only optimise your individual shopping experience, but also help to avoid fit-related returns. You can find more info here.
  
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• What payment options do I have at the BOGNER online shop?

  Classic, modern, exclusive and above all easy - every customer prefers a different payment style. You have the choice between:

  
  

  • Payment by PayPal and PayPal Express
  • Payment by Google Pay
  • Payment by Apple Pay
  • Payment by credit card: VISA, MasterCard, American Express