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Delivery Information

Please note, delivery schedules are estimated. Actual delivery times may vary depending on shipping location, credit approval, address verification and order processing. Delivery times may also vary due to weather conditions.

Pre-Orders and Multiple Items Order

Exclusive Pre-Order items will be shipped based on indicated "ships by" date. Merchandise may be shipped separately due to availability. Shipping charges will only be charged once per order.

Shipments to Alaska / Hawaii

For Standard delivery to Alaska and Hawaii, please allow 5-10 business days for delivery. Additional charge of $15 to standard shipping cost applies.

International Shipments

Orders placed with the United States Bogner Shop may only be delivered to the U.S. Please make sure you are ordering in the respective country shop. Navigate to the top left corner to view which country shop you are currently in.

We offer online-shops in following countries: United Kingdom, Germany, Austria, Switzerland, Belgium, France, Italy, Luxembourg, Netherlands and the United States. In the near future, we will also deliver to further countries.

Shipment Tracking

After your order is processed you will receive a shipping confirmation containing the UPS tracking number. To track your shipment, go to www.ups.com and follow the “Trace and Track” option.

Gift Packaging

Gift Packaging Options are not available at this time.

Order Cancellation

Once the order has been placed and processed for shipment, unfortunately we are not able to make any changes or cancellations at this time. You can return merchandise within 30 days of receipt.

II. Payment Methods

Credit Card Payment

Make convenient and secure payments with your credit card. We accept Mastercard, Visa and American Express. Your credit card will not be charged until time of shipment. The amount charged will include all state, county and local taxes as required by law.

3D SECURE and what it means (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express)

To make your credit card payment on the internet even more secure, BOGNER uses the internationally recognized security standard 3D Secure (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express). 3D Secure significantly reduces the risk of credit card fraud by making it more difficult for unauthorized third parties to misuse credit cards. When using 3D Secure, your credit card data is protected by an additional password, which enables particularly secure processing of credit card transactions on the internet through special encryption procedures. A misuse of your credit card is thus almost impossible.

If your credit card provider has adopted this procedure, you will be asked to authenticate yourself as the legal card holder using an additional password when you make your purchase. You will be asked for your password only after you have selected your credit card as payment method and entered your credit card details. Once you have confirmed your order by “Buy now”, you will first be informed about 3D Secure. Then you will be forwarded to a secure page of your credit card institute. Here you will be asked to enter your password. After you have entered your password, it will be verified within a few seconds to verify your identity. The transaction is only approved afterwards. If you do not have a password yet, you can register directly and free of charge with your bank while you are still placing your order. You may alternatively choose another payment method. The password you entered during registration is only known to you and your bank and will be asked for again for every new order.

PayPal Payment

PayPal US is an online payment service provided by PayPal. To use this payment method, you must have a PayPal account. With PayPal, you can simply pay by entering your e-mail address and your password. Your PayPal account will be charged at the time of shipment.

III. Tax Information

Bogner is required by law to charge state and local (if applicable) sales tax for product shipped to CA, CO, FL, IL, IN, MA, MD, MN, NJ, NY, VT and WA. Sales tax is also applicable to shipping and handling charges.
Your checkout page will show estimated sales tax on your total order amount even though some items may be tax exempt. The correct sales tax will be shown on your invoice. Your credit card or PayPal account will be charged with the correct sales tax at the time of shipment. If your state offers a tax holiday, you can buy products without paying sales tax. When shopping online, sales tax will appear during checkout, but you’ll see the correct tax amount on your invoice.

IV. Contact

Our service team is available at the following opening hours.

Monday - Friday 8:00 am - 8:00 pm (EST) Saturdays - 8:00 am to 4 pm (EST) Sunday – Closed

Please use the contact information below for all inquiries related to your order – we will do our best to assist you:

Phone: 800-801-0372
Email: service.us@bogner.com

Bogner Direct US, LLC
185 Allen Brook Lane, Suite 201
Williston, VT, USA